Archives: FAQs

Appointments not canceled 24 hours prior to the appointment time are subject to a cancellation fee equal to the provider’s hourly self-pay rate.

When reminders are sent, you will have the option to opt out of receiving future reminders in the manner the reminder was received. You may also proactively opt out by logging into the client portal and updating your appointment reminder preferences.

Each virtual session has it’s own unique link, so be sure you’re using the link from the most recent reminder. If you are using the link from the most recent reminder and are still having issues, please contact your provider directly or text the office line.

You will receive the link to join your virtual session approximately 5-10 minutes prior to your scheduled appointment. If you have not received the link by the time of your scheduled appointment, please text the office line.

Appointment reminders are sent out by text and/or email 72 hours prior to your appointment. You can customize how you receive reminders through the client portal.

To reschedule or cancel an appointment, you can contact your provider directly or text the office line.

If you haven’t been seen by your provider within the last twelve months, email the office to schedule your next appointment at admin@experiencetrifecta.net

For counseling or coaching services, you can contact your provider directly to schedule a follow-up appointment. If you don’t know your provider’s contact information, you may text the office phone line and request an appointment.