Are mental health assessments covered by my insurance?
Mental health assessments are generally covered by insurance as long as your policy has mental health benefits.
Read moreArchives: FAQs
Are coaching services covered by my insurance?
Unfortunately, insurance does not cover coaching services.
Read moreIs counseling covered by my insurance?
Counseling services provided by a fully licensed clinician (LPC, LCSW, LMFT) may be covered if the clinician is in-network with your insurance carrier and if your policy has mental health benefits.
Read moreWill I be charged a fee if I cancel or do not show for my appointment?
Appointments not canceled 24 hours prior to the appointment time are subject to a cancellation fee equal to the provider’s hourly self-pay rate.
Read moreHow do I opt out of reminders?
When reminders are sent, you will have the option to opt out of receiving future reminders in the manner the reminder was received. You may also proactively opt out by logging into the client portal and updating your appointment reminder preferences.
Read moreWhat happens if I have a problem with the virtual appointment link?
Each virtual session has it’s own unique link, so be sure you’re using the link from the most recent reminder. If you are using the link from the most recent reminder and are still having issues, please contact your provider directly or text the office line.
Read moreHow do I join a virtual session?
You will receive the link to join your virtual session approximately 5-10 minutes prior to your scheduled appointment. If you have not received the link by the time of your scheduled appointment, please text the office line.
Read moreWill I get reminders about my upcoming appointment?
Appointment reminders are sent out by text and/or email 72 hours prior to your appointment. You can customize how you receive reminders through the client portal.
Read moreHow do I reschedule or cancel an upcoming appointment?
To reschedule or cancel an appointment, you can contact your provider directly or text the office line.
Read moreI haven’t been seen in over a year, but I need to schedule an appointment.
If you haven’t been seen by your provider within the last twelve months, email the office to schedule your next appointment at admin@experiencetrifecta.net
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