Frequently Asked Questions

Appointment reminders are sent out by text and/or email 72 hours prior to your appointment. You can customize how you receive reminders through the client portal.

Appointments not canceled 24 hours prior to the appointment time are subject to a cancellation fee equal to the provider's hourly self-pay rate.

Each virtual session has it's own unique link, so be sure you're using the link from the most recent reminder. If you are using the link from the most recent reminder and are still having issues, please contact your provider directly or text the office line.

For counseling or coaching services, you can contact your provider directly to schedule a follow-up appointment. If you don't know your provider's contact information, you may text the office phone line and request an appointment.

If you haven't been seen by your provider within the last twelve months, email the office to schedule your next appointment at admin@experiencetrifecta.net

To reschedule or cancel an appointment, you can contact your provider directly or text the office line.

When reminders are sent, you will have the option to opt out of receiving future reminders in the manner the reminder was received. You may also proactively opt out by logging into the client portal and updating your appointment reminder preferences.

You will receive the link to join your virtual session approximately 5-10 minutes prior to your scheduled appointment. If you have not received the link by the time of your scheduled appointment, please text the office line.

Trifecta Health offers mental health assessments to establish a baseline mental health status, giving your provider the most accurate view of the symptoms you are experiencing. This expedites the healing journey by assessing severity up front and establishing appropriate treatment plans from the get-go.

Unfortunately, no. We refer anyone requesting a screening for Autism Spectrum Disorder for a full psychological evaluation to a licensed psychologist.

We understand that it can be difficult to put into words exactly how people are feeling. At Trifecta Health, we not only believe that performing a baseline mental health assessment upfront is best practice, but also that it is best for the patient and their journey. If you haven't had a mental health screening or psychological evaluation within the last twelve months, we strongly recommend coming in for an assessment before starting treatment.

If your child is age six or older, we can perform an ADHD assessment. This includes observations from the parents, an educator of your choice, and self-observation if the child is age fourteen or older.

If your insurance plan has mental health benefits, we can file a claim for a mental health assessment. For the best and most accurate information about how much a mental health assessment will cost, contact your insurance company directly. Insurance contact information is usually found on the back of your insurance card.

You meet with your provider virtually using a computer, tablet or phone from an appropriate private location in Florida.

Like in-person therapy, sessions focus on your goals, concerns and progress. The main difference is that you don't need to travel to an office, which can make ongoing care easier to fit around work, school and family responsibilities.

Use our provider matcher or submit a general inquiry. Tell us where you're located, what you're looking for and any preferences you have for your provider.

We'll help connect you with an appropriate Florida-serving provider and explain the next steps.

Start with what you want help with rather than trying to choose a therapist based only on a name or credential.

Our provider matcher asks a few questions about your location, payment preferences and what you're seeking help with, then identifies providers who may be a good fit.

You can review their specialties and profiles before deciding whom you'd like to contact.

Yes. Trifecta Health has providers who serve eligible clients virtually across Florida. Sessions are conducted online, so you can receive care without traveling to our Georgia offices.

Meet our Florida providers or find one that fits your needs.

Some Florida-serving Trifecta therapists accept insurance, and self-pay options are also available. Insurance networks vary by provider and plan.

Current provider profiles list participating insurance companies, but coverage should always be confirmed directly for your specific plan before care begins.

Use our provider matcher to narrow providers based on your payment preferences.

Yes. Multiple Trifecta providers who serve Florida work with anxiety and related concerns.

Treatment may address generalized anxiety, excessive worry, panic, social anxiety, health anxiety, intrusive thoughts, stress or anxiety connected with trauma and major life changes.

Jon Hester, LCSW, for example, specializes in anxiety, OCD and trauma and is licensed in Florida and Georgia.

Some Florida-serving Trifecta therapists work with couples and families in addition to individual clients. Availability varies by provider.

Dusty Shandy, LPC, for example, works virtually with teens, adults, couples and families. Her areas of work include relationships, parenting, family concerns, trauma, anxiety and stress.

Yes. Trifecta offers virtual coaching for children, teens and adults who need support with ADHD-related challenges, executive-function skills, organization, planning, motivation, routines and academic performance.

Gina Hester, M.Ed., ADHD-CE provides academic and executive-function coaching to Florida clients.

Because coaching and psychotherapy are different services, we'll help you determine which type of support better matches what you're looking for.

Yes. Brandon Massion, LCSW, is a Florida-licensed Clinical Social Worker based in Jacksonville who provides virtual counseling to teens and adults throughout Florida.

Other Trifecta providers also serve Florida virtually, so location should not limit you to a Jacksonville-based therapist.

No. Tampa, Lakeland and Orlando are examples of communities we serve, but our Florida services are virtual. Eligible clients can participate from communities throughout the state, as long as they are physically located in the area where their provider is authorized to practice at the time of the session.

Yes. Some of our Florida-serving therapists work specifically with teens and young adults. Areas of support may include anxiety, depression, emotional regulation, school or college transitions, self-esteem, stress, family concerns and the transition into adulthood.

For example, Brandon Massion works with Florida clients ages 13 and older, while other Florida providers serve different age groups. Use our provider matcher to find the best current fit.

Yes. Trifecta has Florida-serving therapists with experience addressing trauma, PTSD and related concerns. The appropriate approach depends on your experiences, symptoms, goals and provider.

You can browse our counseling services or use our provider matcher to find a therapist whose specialties align with what you're experiencing.

Trifecta has fully licensed counselors and nurse practitioners in-network with Anthem/BCBS, Aetna, United Healthcare, Cigna, Ambetter, Medicare, Meritain, UMR, Tricare, Humana, Oscar, and Optum. To be certain the provider you wish to work with is in-network with your insurance company, please visit the provider's page.

Counseling services provided by a fully licensed clinician (LPC, LCSW, LMFT) may be covered if the clinician is in-network with your insurance carrier and if your policy has mental health benefits.

Every insurance plan is different. For the most accurate information on how much your counseling or medication appointment will cost, contact your insurance company directly. Insurance contact information is usually found on the back of your insurance card.

Yes! Medicare claims are always filed first. Once those claims have settled, we will file the remaining balance with your secondary insurance company.

Self-pay rates for counseling range from $90-$160 per session. Self-pay rates for new-patient medication appointments range from $295 to $335, depending on complexity. Follow-up medication appointments range from $150 to $295.

Employee Assistance Program plans may be eligible for use depending on the availability of in-network providers. Please email a copy of your authorization form to our office at admin@experiencetrifecta.net, and our team will follow up with you about availability.

We are required by law to provide a Good Faith Estimate to any self-pay clients seeking counseling or medication management services. Please keep in mind that this is only an estimate of the total amount you may pay over a 12-month period. Your actual total amount may be higher or lower than what appears on the estimate.

We file your insurance claim for you, usually the same day as your appointment.

Some insurance companies may require an authorization to be submitted for approval by your primary care physician before your appointments at Trifecta Health can be covered. For the best and most accurate information about referrals, contact your insurance company directly. Insurance contact information is usually found on the back of your insurance card.

Mental health assessments are generally covered by insurance as long as your policy has mental health benefits.

Unfortunately, insurance does not cover coaching services.

You and your counselor may discuss the possibility of adding medication to your treatment plan depending on the severity of symptoms, but in general, meeting with a counselor does not require that you also see a prescribing provider.

If the medication is a controlled substance (benzodiazepine) such as Xanax or Klonopin, our prescribing providers require patients to be seen in person for their first appointment and then may be seen virtually for follow-up appointments. For ongoing treatment where controlled substances are prescribed, we require at least one in-person appointment annually.

If the medication is a controlled substance (sedative-hypnotics) such as Ambien or Lunesta, our prescribing providers require patients to be seen in person for their first appointment and then may be seen virtually for follow-up appointments. For ongoing treatment where controlled substances are prescribed, we require at least one in-person appointment annually.

If the medication is a controlled substance (stimulant) such as Adderall or Vyvanse, our prescribing providers require patients to be seen in person for their first appointment and then may be seen virtually for follow-up appointments. For ongoing treatment where controlled substances are prescribed, we require at least one in-person appointment annually.

Yes. Ongoing care requires routine follow-up appointments to have prescriptions refilled. This helps ensure that your provider keeps your overall well-being as the top priority.

Our prescribing providers treat children ages 16 & up.

Of course! We welcome any medical history you would like included in your records here at Trifecta Health. Please have your records faxed to our office at 678-280-1390.

We have counselors who meet with children as young as 6 and serve patients across the lifespan, including aging adults. Anyone seeking medication must be at least sixteen years old.

Due to provider availability limitations, Trifecta Health does not provide services in cases involving current or pending litigation.

Providing appropriate levels of care for autism is critical. At Trifecta Health, counseling services are available for individuals aged six and older who have been diagnosed with autism and whose symptoms are mild. Medication is available to assist with emotion regulation associated with autism for individuals aged sixteen and older.

Trifecta Health requires that those needing an official return-to-work or disability determination be seen by a provider for at least 3 appointments before eligibility can be considered.

Unless written legal documentation is provided, adults aged 18 and older must request and establish care with our practice for themselves.